Mobility and wheelchair information

FlixBus stands behind its mission to bring sustainable mobility to everyone. This means we do our best to ensure our partners’ coaches are as comfortable and accessible as possible for people with disabilities and limited mobility. Whether you travel with a wheelchair, are dependent on a service animal or are pregnant at the time of your trip, we are prepared for that and can adapt to it. Please find some helpful resources below:

Access to the bus with a wheelchair or mobility device

Man in wheelchair pushed by young woman.

Passengers with wheelchairs or mobility devices are welcome on our partners’ coaches!

Which conditions apply?

For bus travel with a wheelchair or mobility device in the luggage compartment:

If you are restricted in your mobility and can board and disembark on your own or with or without the help of a companion, your driver will stow your collapsed wheelchair or mobility device in the luggage compartment of the coach. We invite you to register it through our contact form up to 24 hours before departure.

For bus travel with a wheelchair in the passenger compartment:

If you are restricted in your mobility and are planning on travelling in your wheelchair, your driver will accommodate you onboard using the hydraulic lift and secure your wheelchair on one of our two wheelchair spaces on our partners’ coaches accordingly.

Wheelchairs and mobility devices travelling in the passenger compartment must meet the following size and weight criteria:

Weight including the passenger, personal items and anyone required to assist on the boarding ramp cannot exceed 300 kg, due to the capabilities of hydraulic wheelchair lifts and as required by applicable laws.
Wheelchair dimensions of 130 cm x 80 cm.

Ticket booking for travelling with a wheelchair or mobility device

The transportation of wheelchairs, foldable wheelchairs, walking aids and other assistive mobility devices is free of charge.

During the booking process, once you indicate the number of adults/children travelling, please also indicate the corresponding number of wheelchair or mobility devices travelling and proceed with your booking. Our team will receive an automatic notification and will make all necessary arrangements to ensure that our partner operating the line and the bus driver are informed. We invite you to book your ticket as early as possible, and up to 24 hours before the departure time, so we can ensure your request will be processed on time.

In the event your selected ride cannot accommodate you travelling in your own wheelchair (specifically, if all wheelchair spaces on your ride are already booked), you will be automatically rebooked to the next available ride to your ticketed destination. If this alternate time/date does not accommodate your travel needs, you can choose between rebooking to a time that is most convenient for you, receiving a voucher for a future ride, or receiving a full refund. You can contact Customer Service through the contact form.

If you already have a reservation in place and need to add your wheelchair to your booking, simply contact our Customer Service team through the contact form.

Our partners are committed to providing accessible transportation services to ticketed passengers with disabilities or limited mobility. If you believe that a bus partner has failed to fulfil this obligation, has denied you accessible transportation or that you have been discriminated against on the basis of your disability or limited mobility, please contact us through our live chat or our Help center.

Access to the bus with a service animal

Person in wheelchair with their service dog.

Your recognised service animal is welcome on board all our partners’ coaches.

Access to coaches for animals is restricted to persons with disabilities or reduced mobility. Pets and other animals that have not been specifically trained to service a person with disabilities are not permitted to travel, including in kennels or in the luggage compartment of the bus. As you board, your driver may legally ask you about the specific training your animal has received to assist you with your disability.

Ticket booking for travel with guide dogs

We invite you to contact our Customer Service team up to 24 hours before departure to notify us of your intention to travel with a service animal. Please utilise the contact form for that.

Your advance notice will allow us to book space for the service animal and ensure our partner and driver operating your ride is aware of your request.

You may provide proof or a corresponding certification of the disability, along with the service animal register or certification issued by a recognised association. You are required to supply absorbent matting and meet the animal's needs during travel. Service animals are not required to wear a vest or a muzzle.

Please note that some trips may include stopovers at motorway service areas. There is usually a stop every few hours.

We wish you a safe journey with our partners' coaches! If you have further questions, visit our Help center or contact our Customer Service team.